Safe gaming

Responsible Gaming Nebaje's Commitment

Your wellbeing is our top priority. Responsible gaming at Nebaje isn't just a policy — it's part of our DNA. Find out how to stay safe and where to get help.

24/7 Support Always Contact Us

Complete Control Set your gaming limits

Expert Counseling Free Support Line Organization

Nebaje's Commitment

Responsible gaming Five pillars

Nebaje believes in protecting its players, and we are committed to upholding that promise

Set Limits

Limit Control Tools

Set daily or weekly deposit limits. Loss limits, time-outs, and self-exclusion options are always within your control.

Education & Awareness

Learn about the risks of gambling

Read our complete guide to responsible gaming. Learn to recognize the signs of problem gambling and understand when to seek help.

Automatic Protection

Automatic Break System

We send break reminders when extended gaming time is detected. You have the option to automatically lock your account.

Support Organization

24/7 Support Team

Our Responsible Gaming team is ready to help you via Live Chat, email, or phone. Contact us with any questions or concerns.

Health Resources

External Support Center

Concerned about problem gaming? We partner with trusted mental health organizations and support groups.

Gaming statistics

Track your gaming history

View your complete win-loss record, total money spent, and gaming time. Use this information to make informed decisions.

Safety Tools

Nebaje's Responsible gaming tools

Deposit limit

Set daily, weekly, or monthly deposit limits. You won't be able to make further deposits once a limit is reached until you request an increase.

Loss Limit

Set a maximum loss limit. When this limit is exceeded, your account closes immediately until you reset the limit.

Session Time Limit

Set a maximum session time for uninterrupted play. Once the time is up, your account locks automatically so you can take a break.

Time-Out

Want a short-term break? Temporarily close your account for 10 minutes to 7 days. You cannot play games during this time.

Self-Exclusion

Temporarily or permanently close your account for a long-term break, from 6 months to indefinitely. During this time, you won't be able to play any games on Nebaje.

Self-Assessment Quiz

Take a quick self-assessment of your gaming habits. If any potential issues are flagged, we'll guide you toward the right support.

Stay Alert

Problem Gaming Know the Signs

Learn to recognize these warning signs. If you or someone you care about is showing the behaviors listed below, use our responsible gaming tools or seek help.

Preoccupation with gaming — Think about games all day or wait for the next opportunity
Increasing amounts — Feel the need to spend more money for excitement
Loss of control — Try to reduce playing but can't
Avoiding impulsive behavior — Use gaming to escape restlessness, anxiety, or other problems
Acknowledging losses — Repeatedly play to recover lost money
Damaged Relationships — Have conflicts with family or friends about gaming
Financial difficulties — Borrow money for gaming or miss necessary expenses

Compare Limits

Your Choose your safety limits

Types of Limits	Available hours	When Can Be Set	When changes can be made
Deposit limit	Daily / Weekly / Monthly	Anytime	After Limit Expires
Loss Limit	Daily / Weekly / Monthly	Anytime	After Limit Expires
Session Time	15 minutes - 10 hours	Anytime	In a new session
Time-Out	10 minutes - 7 days	Anytime	After the time-out period ends
Self-Exclusion	6 months - Permanent	Anytime	After the specified period ends

Self-Assessment

Are you at risk?

Answer the following questions honestly. If most of your answers are "yes," consider using our responsible gaming tools or reaching out for support.

Responsible Gaming Self-Assessment

1. Have you spent more money on gaming than budgeted in the last month?

Yes = Stay alert | No = It's okay

2. Do you play more games to recover lost money?

Yes = Problem identified | No = Good habits

3. Are your family or friends concerned about your gaming?

Yes = Listen to them | No = Continue

4. Do you want to reduce gaming but can't?

Yes = Need help | No = In control

5. Have you borrowed money or skipped important expenses to play?

Yes = Take immediate action | No = You're safe

Get Help

Getting Help Learn your options

Live Chat

Our responsible gaming team is available 24/7 via chat. Get immediate support.

Email support

Email us at [email protected]. We'll get back to you within 24 hours.

Phone support

Want to talk directly? Our hotline is available 24/7.

External Organization

Contact partner organizations for expert counseling.

In an emergency: If you or anyone is having suicidal thoughts, contact local emergency services or a mental health hotline immediately.

Resources

External Support Organization

These organizations are specially trained to help with problem gaming and related mental health issues

National Mental Health Hotline

Get support and immediate counseling for any mental health crisis. Trained counselors provide services in Bengali.

Hours: 9:00 AM - 10:00 PM (7 days a week)

Support Groups & Counseling

Connect with others facing the same challenges and access counseling services.

Both online and offline options available

Addiction specialist

Trained psychologists and addiction specialists provide treatment and therapy for gaming-related issues.

Individual and Group Sessions Available

Family support program

If a loved one is struggling with problem gaming, get counseling for family members.

Special program for parents and spouses

FAQ

General Questionnaire

Go to your account settings and find the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits. Once a limit is set, you won't be able to deposit beyond that amount until the period resets.

Self-exclusion means you voluntarily close your account for a set period (6 months to permanently). During this time, you cannot play games on Nebaje, log in, or add funds to your account. It's the most effective step for long-term breaks.

Time-out and self-exclusion are different. A time-out (set anywhere from 10 minutes to 7 days) is a short-term break — your account cannot be reopened during this period. Self-exclusion, on the other hand, can be permanent and can only be reversed by contacting our support team under specific conditions.

Start by using our responsible gaming tools — set limits, take a time-out, or self-exclude. Then contact our support team or reach out to an external support organization. Free counseling and assistance are available.

Talk to them openly and supportively — don't place blame. Help them connect with Nebaje's family support program or the national mental health hotline. Professional help may be needed, and that's completely normal.

Yes, we track your complete gaming history — wins, losses, expenses, time, everything. You can view this information in your account anytime. It helps you make informed decisions and verify you're in control of your gaming.