Nebaje's Privacy Policy

Welcome to Nebaje. This privacy policy document explains what information we collect when you use the Nebaje platform, why we collect it, and how we keep it secure. This policy applies to our website, mobile app, and all related services.

Nebaje believes you should have full control over your personal data. That is why we present our privacy policy as clearly and transparently as possible, so you always know exactly how your information is used.

Our privacy policy is built in accordance with international data protection standards. We continuously improve our security measures to ensure your data receives the highest level of protection. Nebaje's privacy policy complies with applicable laws in Bangladesh.

Nebaje collects information about you in several ways. Some is provided directly by you, and some is collected automatically. Below is a detailed breakdown of the types of data we collect.

In addition to the above, Nebaje may occasionally request a copy of a government-issued ID to verify your identity. These documents are used solely for verification purposes and are stored securely.

Nebaje uses your personal data only for specific, legitimate, and transparent purposes. We never use it for anything else without your consent.

• To create, verify, and manage accounts.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services and ensure proper platform functionality.
• To comply with anti-fraud and Anti-Money Laundering (AML) regulations.
• To provide customer support and technical assistance.
• To inform you about promotional offers and bonuses (with your consent).
• To fulfill legal obligations and comply with regulatory requirements.
• To improve service quality and enhance the overall user experience.

Nebaje uses cookies and similar tracking technologies on its website and app to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and keeping the platform operational.
• Performance Cookies: Used to monitor site speed and performance.
• Functional Cookies: Helps remember your preferences such as language and settings.
• Analytics Cookies: Used to analyze user behavior and improve our services.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform. In line with Nebaje's privacy policy, we do not sell cookie data to third parties.

Nebaje may share your personal data with third parties in limited, defined circumstances. In all such cases, we ensure that the receiving party follows appropriate data protection standards.

• Payment provider: Financial information is shared for transaction processing.
• KYC service provider: Specific information is used for identity verification purposes.
• Game software provider: Minimum data required to operate gaming services.
• Law enforcement agencies: Based on legal obligation or a valid court order.
• Audit & compliance body: To comply with regulatory authority requirements.

When sharing data with third parties, Nebaje always ensures a Data Processing Agreement (DPA) is in place. These agreements guarantee that your information is handled appropriately.

Nebaje uses industry-leading technology and processes to protect your information. Our security infrastructure provides protection across multiple layers.

• All data transfers are protected with 256-bit TLS/SSL encryption.
• AES-256 encryption for data at rest.
• Two-factor authentication (2FA) available for all accounts.
• Regular security audits and vulnerability assessments.
• 24/7 system monitoring and anomaly detection.
• Regular data protection training for staff.
• Rapid incident response plan in the event of a data breach.

In the event of a security breach, Nebaje will notify affected users within the timeframe required by applicable legal guidelines. The security of your data is our top priority.

Under Nebaje's privacy policy, you have several important rights over your personal data. We fully respect and honor all of these rights.

To exercise any of these rights, please contact our support team. Nebaje typically responds to such requests within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests.

Nebaje does not retain your personal data longer than necessary. Retention periods vary depending on the type of information.

• Account information: For the duration the account is active and a minimum of 5 years after closure.
• Financial transaction records: A minimum of 7 years as required by legal obligations.
• KYC documents: 5 years from the date of verification, or as required by regulatory guidelines.
• Gaming history: Up to 3 years after account closure.
• Communication records: 2 years from the date of last contact.
• Cookies and session data: Automatically deleted after the session ends.

Once the retention period expires, Nebaje securely and permanently deletes or anonymizes your data so that you can no longer be identified.

Nebaje strictly does not serve anyone under the age of 18. Our platform is exclusively for adults. Age is verified during registration, and any attempt to sign up by someone under 18 is automatically rejected.

If a parent or guardian suspects their child is using Nebaje, please contact our support team immediately. We will act swiftly and provide full cooperation.

Nebaje may update this privacy policy from time to time. Changes may be made due to service improvements, new legal requirements, or technological updates.

• The "Last Updated" date at the top of this page will be revised after each change.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you disagree with any changes, you will have the option to close your account and request deletion of your data.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Nebaje's data protection team. We are ready to assist you with any privacy-related matters.

• 24/7 instant support is available via live chat.
• Email requests are responded to within 3 business days.
• Formal data requests receive a full response within 30 days.

Our support team is available to assist you with any Nebaje-related queries. We take all privacy-related concerns seriously and work to resolve them promptly.